Frequently asked questions

Many children meet low, wide-rung structures like a Pikler triangle around the time they start pulling up to stand. Each set’s suggested age range is on its product page. Adult supervision is needed at every age. Our age ranges are preliminary and will be confirmed by product testing (TODO).

Enter your room or yard size and ceiling height in the “Will it fit?” planner. It adds the clear space each set needs around it and shows which sets fit.

Our sets are modular: you add a net, a rope, rings or a trapeze to the same frame over time. Open your set in the builder to see what fits.

We use wood, rope, nets and metal hardware. Exact wood species, rope type and finishes will be published here and on each product page soon (TODO).

Each set’s maximum load will be listed in its spec table based on test results (TODO). The sets are not designed for adults to play on.

The relevant references in the US include ASTM F1148 (home playground equipment), ASTM F1487 (public playground equipment), ASTM F1292 (surfacing), the CPSC Playground Safety Handbooks and, for children’s products, CPSIA requirements. Our testing and certification status will be published here when available (TODO). We make no compliance claims until then.

Home sets come with an illustrated assembly guide. Wall- and ceiling-mounted sets must be fixed into studs or joists — if you’re not sure, hire a licensed contractor. Installation service and service area: TODO.

Shipping regions, lead times and costs will be published here once confirmed (TODO). Ask us about current lead times before you order.

Sales tax is calculated according to the delivery address where required (TODO: confirm tax setup with your accountant / checkout provider).

Warranty terms will be announced soon (TODO). Returns are covered in our Returns & Refunds policy.

Online payment is being set up (TODO). For now, send an order request from the cart — we’ll confirm your total by email before anything is charged.

Impact-absorbing surfacing at a depth suited to the fall height — for example wood chips, engineered wood fiber, sand, pea gravel or rubber. Concrete, asphalt, packed dirt and grass are not suitable. See the CPSC Outdoor Home Playground Safety Handbook, or ask us.

Information on winter use and care for New England weather will be added once materials and finishes are confirmed (TODO). In any case, check anchors and hardware every spring — freeze–thaw cycles can loosen them.

Look over ropes, knots, hardware and wooden surfaces regularly, and stop using the set if you notice wear, loosening or splinters. The recommended inspection schedule will be in each product’s guide (TODO).

We start with a site visit, then design an age-zoned plan, agree on scope with your director, board or property manager, build, install and hand over the documents. Send the project form and we’ll get back to you. Timelines depend on the project (TODO).